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👋 Welcome to Scriptive Customer Support!
Customer Support
At some point there will be some helpful introductory information here to help customers get started... Searching Navigation Account Types
How do I assign a book to a child or classroom?
Customer Support
Assigning Books
How do I track the status of assigned books?
Customer Support
Assigning Books
Can children start a book without an assignment?
Customer Support
Assigning Books
Can I reassign a book to a different child or class?
Customer Support
Assigning Books
How do I unassign a book?
Customer Support
Assigning Books
How do I choose a subscription plan?
Customer Support
Billing/Subscription
How do I update or change my payment method?
Customer Support
Billing/Subscription
How can I upgrade or downgrade my subscription?
Customer Support
Billing/Subscription
What is the cancellation policy?
Customer Support
Billing/Subscription
How do I access my billing history?
Customer Support
Billing/Subscription
How do I apply a discount or promotional code?
Customer Support
Billing/Subscription
What happens if my payment fails?
Customer Support
Billing/Subscription
How do I add or remove a child from my account?
Customer Support
Child Management
Can I set different permissions or restrictions for each child?
Customer Support
Child Management
How do I view or reset a child's progress?
Customer Support
Child Management
Book Submission Process
Book Submission Guidelines
Curious what the process looks like to submit a book to Scriptive? Let's break it down! Visual Diagram Definitions Not Submitted This is the very first status that a new book receives after you create it. Scriptive doesn't necessarily do anything with bo...