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31 total results found

Customer Support

Customer Support

Book Submission Guidelines

Quality assurance for authors and Illustrators submitting books to Scriptive's library

Billing/Subscription

Customer Support

Child Management

Customer Support

Signup/Account Creation

Customer Support

Writing a Book

Customer Support

Interactive Dashboard

Customer Support

Assigning Books

Customer Support

Review/Feedback

Customer Support

Sharing Books

Customer Support

Customization Tools

Customer Support

👋 Welcome to Scriptive Customer Support!

Customer Support

At some point there will be some helpful introductory information here to help customers get started... Searching Navigation Account Types

How do I assign a book to a child or classroom?

Customer Support Assigning Books

How do I track the status of assigned books?

Customer Support Assigning Books

Can children start a book without an assignment?

Customer Support Assigning Books

Can I reassign a book to a different child or class?

Customer Support Assigning Books

How do I unassign a book?

Customer Support Assigning Books

How do I choose a subscription plan?

Customer Support Billing/Subscription

How do I update or change my payment method?

Customer Support Billing/Subscription

How can I upgrade or downgrade my subscription?

Customer Support Billing/Subscription

What is the cancellation policy?

Customer Support Billing/Subscription

How do I access my billing history?

Customer Support Billing/Subscription

How do I apply a discount or promotional code?

Customer Support Billing/Subscription

What happens if my payment fails?

Customer Support Billing/Subscription

How do I add or remove a child from my account?

Customer Support Child Management

Can I set different permissions or restrictions for each child?

Customer Support Child Management

How do I view or reset a child's progress?

Customer Support Child Management

Book Formatting

Book Submission Guidelines

Sizing Being an online platform; We are not constrained by physical book constraints. This does allow some freedom and flexibility. Aspect Ratio Pages with a landscape/horizontal aspect ratio looks best and are preferred for our platform as they will be dis...

Story Evaluation Rubric

Book Submission Guidelines

Story Evaluation Rubric Due to the nature of our platform (the text of the stories will not be seen, just the illustrations), it is crucial that ALL stories can generally be clearly discerned from just the pictures alone. Understandable, sequential, eng...

Book Submission Process

Book Submission Guidelines

Curious what the process looks like to submit a book to Scriptive? Let's break it down! Visual Diagram Definitions Not Submitted This is the very first status that a new book receives after you create it. Scriptive doesn't necessarily do anything with bo...