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Customer Support
Customer Support
Book Submission Guidelines
Quality assurance for authors and Illustrators submitting books to Scriptive's library
Billing/Subscription
Child Management
Signup/Account Creation
Writing a Book
Interactive Dashboard
Assigning Books
Review/Feedback
Sharing Books
Customization Tools
👋 Welcome to Scriptive Customer Support!
At some point there will be some helpful introductory information here to help customers get started... Searching Navigation Account Types
How do I assign a book to a child or classroom?
How do I track the status of assigned books?
Can children start a book without an assignment?
Can I reassign a book to a different child or class?
How do I unassign a book?
How do I choose a subscription plan?
How do I update or change my payment method?
How can I upgrade or downgrade my subscription?
What is the cancellation policy?
How do I access my billing history?
How do I apply a discount or promotional code?
What happens if my payment fails?
How do I add or remove a child from my account?
Can I set different permissions or restrictions for each child?
How do I view or reset a child's progress?
Book Formatting
Sizing Being an online platform; We are not constrained by physical book constraints. This does allow some freedom and flexibility. Aspect Ratio Pages with a landscape/horizontal aspect ratio looks best and are preferred for our platform as they will be dis...
Story Evaluation Rubric
Story Evaluation Rubric Due to the nature of our platform (the text of the stories will not be seen, just the illustrations), it is crucial that ALL stories can generally be clearly discerned from just the pictures alone. Understandable, sequential, eng...
Book Submission Process
Curious what the process looks like to submit a book to Scriptive? Let's break it down! Visual Diagram Definitions Not Submitted This is the very first status that a new book receives after you create it. Scriptive doesn't necessarily do anything with bo...